Shipping & Delivery

Shipping and Delivery

Where we ship

We ship to the United States, the United Kingdom, Canada, Australia and New Zealand.

Shipping costs

Standard shipping is free to all destinations listed above. The shipping charge is displayed at checkout before you place your order. Free shipping does not include any import charges that may apply, as explained below.

Order processing and delivery times

Orders are processed and dispatched within 1–2 business days. After dispatch, estimated transit time is 6–10 business days.

The estimated total time from placing your order to delivery is 7–12 business days for all destinations listed above.

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays begin processing on the next business day.

Delivery times are estimates. Customs inspections, public holidays and seasonal demand may cause delays. If your order has not arrived within the estimated delivery period, contact support@alpenwarm.de with your order number so we can investigate with the carrier.

International shipments, duties and taxes

Orders are shipped internationally from outside your destination country.

Any taxes collected by Alpenwarm are included in the displayed price or identified at checkout, as applicable to your destination.

Depending on your destination and order value, additional import duties, import taxes or customs clearance fees may be payable to the customs authority or carrier before or upon delivery. Unless expressly stated as included at checkout, these import charges are not covered by our free shipping and are your responsibility.

Customs authorities determine applicable duties and import taxes. Carriers may also charge their own customs clearance fees. For information about potential charges, contact your local customs authority before ordering.

If you believe you have been charged a tax already collected at checkout, contact us with your order number and the payment request so we can help investigate.

If delivery is refused or a parcel is returned because import charges remain unpaid, contact us to arrange the next steps. Any refund or applicable return costs will be handled under our Returns & Refunds policy and applicable consumer law. Your statutory rights are not affected.

Order tracking

Once your order has been dispatched, we will email you a tracking link. Tracking information may take up to 48 hours to update after dispatch. If tracking remains unavailable after this period, contact us for assistance.

Delivery address

Please check your delivery address carefully before placing your order. If you notice an error, email support@alpenwarm.de immediately with your order number and the correct address.

We will try to update the address before dispatch, but changes cannot be guaranteed once an order has been processed or shipped.

If a parcel is returned because an incorrect or incomplete address was provided, we will contact you to arrange the next steps. If an additional shipping charge applies to a requested re-delivery, we will explain the amount and obtain your agreement before re-shipping.

Split shipments

Orders containing multiple items may arrive in separate parcels on different days. We do not charge additional shipping fees for splitting your order.

Damaged or missing deliveries

If an item arrives damaged, contact support@alpenwarm.de with your order number and a description of the issue. Where possible, include photographs of the product and packaging to help us investigate.

If your parcel appears to be lost or tracking shows delivery but you have not received it, contact us so we can investigate with the carrier and arrange an appropriate resolution. Your statutory rights are not affected.

Returns and refunds

For cancellation instructions, return eligibility and refund information, please read our Returns & Refunds policy.

You are responsible for return shipping costs for change-of-mind returns, as explained in that policy, except where applicable law requires otherwise. If an item is damaged, defective or incorrect, contact us first so we can provide the appropriate return instructions.