Imprint
Information in accordance with § 5 German Digital Services Act (DDG)
Provider
YW Commerce Ecomfly Limited
Office 3906, 39/F, The Center
99 Queen's Road Central
Central, Hong Kong
Register entry
Business Registration Number (Hong Kong): 79351125
Contact
Email: support@alpenwarm.de
We generally reply to emails within 24 hours on business days. This is the quickest way to reach us – just write to us, and we'll get back to you.
Consumer dispute resolution
We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 German Consumer Dispute Resolution Act).
If you have a problem with your order, please first write to us directly at support@alpenwarm.de. In most cases, it can be resolved directly without further complications.
Liability for content
As a service provider, we are responsible for our own content on these pages in accordance with general laws. However, we are not obligated to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity. Obligations to remove or block the use of information under general laws remain unaffected. Liability in this regard is only possible from the moment knowledge of a specific infringement is obtained. Upon becoming aware of such infringements, we will immediately remove this content.
Liability for links
Our offering contains links to external third-party websites, the content of which we have no influence over. Therefore, we cannot assume any liability for these external contents. The respective provider or operator of the linked pages is always responsible for their content. The linked pages were checked for possible legal violations at the time of linking; illegal content was not identifiable. Upon becoming aware of legal violations, we will immediately remove such links.
Copyright
The content and works created by us on these pages are subject to German copyright law. Reproduction, processing, distribution, and any form of exploitation outside the limits of copyright law require our written consent.
Legal / Business Information — International (UK, US, Canada, Australia, New Zealand)
The information above is our German-law notice (Impressum) for customers in Germany, Austria, Luxembourg, Switzerland and Liechtenstein. This section provides the equivalent business identification for customers in the United Kingdom, the United States, Canada, Australia and New Zealand.
Trading entity
AlpenWarm is operated by:
YW Commerce Ecomfly Limited
Office 3906, 39/F, The Center
99 Queen's Road Central
Central, Hong Kong
Hong Kong Business Registration Number: 79351125
Contact
Email: support@alpenwarm.de
We usually reply within 24 hours on business days.
What this means for you
YW Commerce Ecomfly Limited is a company registered in Hong Kong. It sells to customers in your country on a cross-border basis; it does not have a local registered office, director, or agent in the United Kingdom, the United States, Canada, Australia or New Zealand. Contracts, returns and support are handled centrally by email as set out above.
Nothing in this notice limits any right you have under the mandatory consumer-protection law of the country in which you live — see our Terms of Service for how that applies to your order.